specifically for IT and business executives, you will discover how ITIL can help align business with IT, control costs, improve IT service quality, balance resource allocations, and make IT a more enjoyable and stable place to work. Learn from experienced instructors who have led implementations and have the first-hand knowledge and experience to explain the benefits, pros, and cons of ITIL.
What You'll Learn
ITIL structure - lifecycle phases and processes
Where ITIL fits within your organization
Benefits of ITIL
Benefits others have found from ITIL adoption
Issues faced by IT executives and their business units
How IT commoditization offers an opportunity to excel
How and why achieving strategic benefit requires operational excellence
Context for adopting ITIL
Importance of ITIL "complimentary guidance" to your success
How to implement ITIL the right way
How to develop your own plan for ITIL adoption
Who Needs to Attend
Anyone interested in aligning IT with business, controlling or reducing IT costs, improving IT service quality, and balancing IT resources in the most effective manner. All senior technical and non-technical staff, IT project managers, IT managers, business process analysts, IT architects, consultants, systems integrators, help desk managers, planners, managed service providers, and outsourcers.
Prerequisites
Familiarity with IT terminology and IT-related work experience are recommended.